Warranty Period

The warranty period is 12 months since the date of test qualified .During the warranty period, if there quality problems caused by non-artificial factors, it should be repair or, replacement, returned. We are responsible for the product quality.Janeoo products enjoy lifelong service.

Service system

Janeoo has the after-sale service department and it is responsible for guiding installation, fault diagnosis, technical training and after-sale tracking of the re-work. There are after-sale offices in the main overseas area, 85 after-sales engineers which has been the perfect

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    Ensure the response within 2 hours
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    Service engineer 85 people
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    Ensure providing the trouble shooting solution in 24 hours

Service Response

Shantui Janeoo is responsible for the lifelong technical support and service. If the equipment has problem, we will response in 2 hours after we receive the service requirement. There are on-line services.

Spare parts Service

We have perfect spare parts supply system and our service is available at 7 ×24 hours every week.


Training and consulting services

We have the capacity of training, including the basic operation, maintain, trouble shooting and electric control system. 。

After-sale service:+86-531-87511456   After-sale