Shantui Janeoo

Service Service Support
Service Support
  • Service concept
  • Quick response
  • Service system
  • Quality guarantee
  • Training consultation
  • Expert online
Service concept

Full service, worry-free

Shantui Janeoo takes "customer satisfaction" as its tenet, and provides customers with the best solution. With a professional team, expert-level answers, and nanny-style services, it provides customers with pre-sales, in-sales, and after-sales services throughout the life cycle. Win trust, service and create a better future!

Quick response

2+4+8 mode

Response in 2 hours

Arrival in 4 hours

Solving problems in 8 hours

Service all the time

Service system

Shantui Janeoo has 85 service engineers, 20 service vehicles, offices in major capital cities, and more than 30 after-sales service outlets overseas. In addition, relying on Shantui's comprehensive service network, global equipment services can be easily and worry-free.

For key projects, Shantui Janeoo has set up a separate service station or project team to make product installation and commissioning, fault diagnosis, technical training, and product return visits more convenient and efficient.

Quality guarantee

General situation: The warranty period is 12 months from the date of acceptance of the equipment, and the "Three Guarantees" will be implemented, and you can enjoy life-long services.

Special circumstances: implementation of relevant agreements

Training consultation

-Online training

-Field training

-According to customer needs, assist operators in training and obtaining evidence

The training content covers basic operation, basic maintenance, simple troubleshooting, electrical control system and other aspects.

Expert online

Comprehensive expert: 2395288308

Mechanic expert: 38735035

Electrical expert: 1135636085